6 Key eCommerce Strategies To Help You Bridge The Gap Between Consumer and Merchant

Sink or swim is the name of the game when it comes to today's eCommerce landscape!

With the holiday season on the horizon, early numbers from Amazon Prime days boast record sales – but those sales still fell short of predictions. And in recent months, retail growth has not surpassed inflation, leaving actual sales flat, if not negative. In addition to this, according to Forrester’s US 2023 CX Index report, the quality of customer experience presented by US brands declined for an unprecedented second year in a row. Only 6% of brands saw a significant increase in 2023 – that’s a 4% drop from 2022!

Join our upcoming discussion featuring Forrester VP, Principal and Analyst, Brendan Witcher and GroupBy’s Director of Product, Arv Natarajan as they help you navigate this volatile retail market with 6 Key eCommerce Strategies To Help You Bridge The Gap Between Consumer and Merchant.

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