Recognizing Customer Intent to Boost Your eCommerce Revenue

Over 2 billion people are expected to buy goods online this year – an estimated 27% of the world’s population – so it has never been more important to understand customer intent.  When a ...

Clearing the Path to Conversions: Eliminating Friction from Your Buyer Journey

While Covid-19 has been a trial for us all, it has also created the tipping point for digital commerce: 60% of interactions took place online in 2020 vs 42% in 2019. At the same time, the pandemic has caused 68...

3 Areas Where Machine Learning Improves the eCommerce Experience

In many cases, machines are faster and more accurate than humans, able to do much of the work behind the scenes to save time, effort and cost. It’s no surprise then that machine learning is being deployed...

It’s All About Customer Experience If You Want eCommerce To Pay

Every contact we have with a customer influences whether or not they’ll come back again to spend money. Customer experience is often as important, if not more so than the products we buy or the services w...

Individualization is the Next Step in Advanced Personalization

In the modern maze of countless ecommerce sites and constant increase in competition, providing shoppers with a personalized experience has become a crucial aspect of any positive shopping experience – an...

Demystifying Personalization in eCommerce

If you’ve spent any time reading marketing blogs or walking the floor at an eCommerce conference, you’ve likely seen the term “Personalization” thrown around a lot. At this point, vendor...

Why Headless eCommerce Is The Future Of The Retail Industry

As a fast-moving industry with plenty of competition, retail is always on the lookout for the next technological trend that will shape shopper behaviour and increase their margins. These trends don’t alwa...

The Rise of Subscription eCommerce and What it Means for Retailers

Retail has seen an interesting new format crop up in the last five years that Amazon Prime, Birchbox, StitchFix and others have begun to perfect, but it’s a difficult business model to master. Using a car...